If you must cancel: Refund requests, minus a $50 service fee, will not be accepted after Ocotber 31, 2009; substitutions will be allowed up to the conference date. To request a refund or substitution, please send a written request to UF Department of Conferences at 2209 NW 13th Street Suite E, Gainesville, FL 32609 or email registration@dce.ufl.edu.