Veterinary Receptionist Training Day Sep. 26, 2009 Paramount Plaza Gainesville, FL

What You Will Learn

Here's just a sample of the things you'll learn:

• What is the role of the receptionist in the modern hospital?
• Reception in the modern hospital, how to be a gracious host.
• Sales, closing the deal and receiving payment.
• Ah, the difficult client-what to do and what not to do.
• Ergonomics-how to make your workplace safer and minimize injuries.
• Making yourself more valuable to your employerand the practice.
• The right stuff, answers to difficult questions.
• Simple steps to improving your hospital.
• Controlling the appointment book (rather than vice versa).

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